In this step, we gather information about you and your project. First, we take time to answer any questions you have about us, our process and the project. Second, we ask you a series of questions that will help us understand your goals and visions for your project and where you are in the process. Third, we usually can provide you with a close approximation of what the project may cost. Fourth, if we wish to proceed, we will schedule an on-site visit so we can collect vital information about the space and verify the information we collected earlier. Finally, we send you out a detailed estimate by email within 3-5 business days. We follow-up within 5 days after the estimate is sent to answer any questions and setup our first design meeting
The initial design meeting can happen on site or at our design center . In this meeting, we will show you the preliminary design we have created. Second we will discuss any changes you want to make to the design and work on choosing all of the finished products. Third, we will provide you with a 3D rendering of the space and any brochures and samples of the products we have selected. Fourth, if we both wish to proceed, we will schedule another appointment, usually in about one week to finalize the design and costs. If more meetings are required, the design team will coordinate them with you. The final step is to approve the design, sign a contract, and choose the dates for your project.
Prior to the project starting, a project manager will schedule a meeting with you, usually about 1 week prior to the start of the project. In this meeting we will go over the project with you and discuss the logistics. We make sure your home will be prepared for the project to start. The phases of the project are discussed and what will be expected of both you and of our implementation team.
About two weeks after the project is completed, we will call to make sure everything is as it should be. We will request a time to do a photo shoot of the finished project. During the photo shoot, we would also appreciate a review of your experience with us. We use this information to improve our processes, quality and performance. This is also great time to discuss if you or anyone you knows could benefit from a remodel project. If we have your approval, we will showcase your project in our various forms of social media. Finally we leave and let you enjoy the new space that we have created together.